According to an Accenture study titled Why Shopping’s Set for a Social Revolution, so-called social commerce is expected to be worth USD 1.2 trillion by 2025, while the current global market generates $492 billion [1]. According to Accenture, shopping on social networks will grow "three times as fast as traditional ecommerce." In other words, it’s a market with high potential for influencers on networks like TikTok or Instagram.
Millennials, the big spenders on social media
At the forefront, Generations Z and Y could be at the origin of 62% of the spending done via social networks. Millennials are forecast to account for the majority of social commerce spending, to the tune of $401 billion, compared to $359 billion for Generation Z. Boomers are likely to be less fond of this way of shopping, with a spend of some $128 billion expected for 2025. As for Generation X, they will be responsible for 28% of the market, with $344 billion worth of shopping on social media.
Some 64% of social network users report making a purchase on a platform in the past year, which already accounts for almost two billion online shoppers worldwide, Accenture notes.
"The pandemic showed how much people use social platforms as the entry point for everything they do online — news, entertainment and communication," said Robin Murdoch, global Software & Platforms industry lead at Accenture. "The steady rise in time spent on social media reflects how essential these platforms are in our daily life. They’re reshaping how people buy and sell, which provides platforms and brands with new opportunities for user experiences and revenue streams," he added.
Which items will be most bought on social media in 2025?
Among online shoppers, 63% say they are more likely to buy from the same merchant, highlighting the importance of loyalty even on social networks. According to the study, consumers are most afraid of not being refunded properly and not being protected enough. This was a negative point also raised in the early days of e-commerce, points out Accenture. Oliver Wright, the firm’s global Consumer Goods and Services lead, said: "Trust is an issue that will take time to overcome, but the sellers who focus on these areas will be better positioned to grow market share."
The Accenture report also determines which purchases are likely to be the most popular on social media by 2025. Fashion will be the primary driver of growth, with 18% of all social commerce by 2025. This will be followed by electronics at 13% and home decoration at 7%. Accenture also points out that the sale of fresh food products and snacks could well reach 13%, almost exclusively for the Chinese market, and that the beauty sector should rapidly gain ground in the coming years.
L’Oréal’s Professional Products Division, for instance, recently announced a partnership with the start-up Replika Software to implement its turnkey social selling software in the brand’s network of partner hair salons.
